Be 9-1-1 Ready


Be 9-1-1 Ready

  • Know Where You Are: Where are you right now? Could you tell 9-1-1 exactly where to find you?

  • Don’t Text to 9-1-1: Your local 9-1-1 may not be able to accept text messages, photos and video. The current 9-1-1 system is designed for voice communications only, and a voice call continues to be the best way to reach 9-1-1.

  • Use a Landline: Whenever possible, use a landline to call 9-1-1. Cell phone calls aren’t always routed to the closest call center and it takes time to transfer your call to the call center.

  • Stay Calm and Ready to Listen: 9-1-1 is here to help you through until help arrives. Be ready to listen and follow directions.

Know Your Phone

  • Know the capabilities of the device you are using (landline, cellular, VoIP) when calling 9-1-1.

  • Lock your cell phone keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.

  • Do not give old cell phones to children as toys. A wireless phone with no active service can still call 9-1-1.

  • Cell phones may not automatically tell 9-1-1 where you are.

Know When to Call 9-1-1

  • Call 9-1-1 for emergencies only.

  • It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.

  • 9-1-1 is the right number to call in an emergency when a prompt response is needed.
  • If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

Help 9-1-1 Help You

  • The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.

  • You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does.

NENA 9-1-1 TIP #1  NENA 9-1-1 TIP#2  NENA 9-1-1 TIP #3 NENA 9-1-1 TIP #4 NENA 9-1-1 TIP #5
NENA 9-1-1 TIP #6 NENA 9-1-1 TIP #7  NENA 9-1-1 TIP #8  NENA 9-1-1 TIP #9

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