Welcome to Polk County, North Carolina

Be 9-1-1 Ready

Know Where You Are: Where are you right now? Could you tell 9-1-1 exactly where to find you?
Don’t Text to 9-1-1: Your local 9-1-1 may not be able to accept text messages, photos and video. The current 9-1-1 system is designed for voice communications only, and a voice call continues to be the best way to reach 9-1-1.
Use a Landline: Whenever possible, use a landline to call 9-1-1. Cell phone calls aren’t always routed to the closest call center and it takes time to transfer your call to the call center.
Stay Calm and Ready to Listen: 9-1-1 is here to help you through until help arrives. Be ready to listen and follow directions.

Know Your Phone

Know the capabilities of the device you are using (landline, cellular, VoIP) when calling 9-1-1.
Lock your cell phone keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.
Do not give old cell phones to children as toys. A wireless phone with no active service can still call 9-1-1.
Cell phones may not automatically tell 9-1-1 where you are.

Know When to Call 9-1-1

Call 9-1-1 for emergencies only.
It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
9-1-1 is the right number to call in an emergency when a prompt response is needed.
If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

Help 9-1-1 Help You

The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does.