Be 9-1-1 Ready
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Know Where You Are: Where are you right now? Could you tell 9-1-1 exactly where to find you?
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Don’t Text to 9-1-1: Your local 9-1-1 may not be able to accept text messages, photos and video. The current 9-1-1 system is designed for voice communications only, and a voice call continues to be the best way to reach 9-1-1.
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Use a Landline: Whenever possible, use a landline to call 9-1-1. Cell phone calls aren’t always routed to the closest call center and it takes time to transfer your call to the call center.
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Stay Calm and Ready to Listen: 9-1-1 is here to help you through until help arrives. Be ready to listen and follow directions.
Know Your Phone
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Know the capabilities of the device you are using (landline, cellular, VoIP) when calling 9-1-1.
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Lock your cell phone keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.
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Do not give old cell phones to children as toys. A wireless phone with no active service can still call 9-1-1.
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Cell phones may not automatically tell 9-1-1 where you are.
Know When to Call 9-1-1
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Call 9-1-1 for emergencies only.
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It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
- 9-1-1 is the right number to call in an emergency when a prompt response is needed.
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If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.
Help 9-1-1 Help You
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The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
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You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does.
NENA 9-1-1 TIP #1 NENA 9-1-1 TIP#2 NENA 9-1-1 TIP #3 NENA 9-1-1 TIP #4 NENA 9-1-1 TIP #5
NENA 9-1-1 TIP #6 NENA 9-1-1 TIP #7 NENA 9-1-1 TIP #8 NENA 9-1-1 TIP #9
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